Dealing with dissatisfied clients
Main Subject
Key stage
Category
Work, business and economics: Jobs, work and business
Resource type
Role play/debate/discussion
Worksheet
Skills
Speaking
Skills
Vocabulary learning
Great for customer service professionals. Learners discuss awkward situations with customers, choose responses they'd be happy using, and then apply them in role-plays. The interactive ranking activity goes with task 1.
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Have you used this resource?
Review this resourceAn interesting resource for my Business Classes.
Well done!
Well done!
26/02/2014
