Business professionals discuss difficult behaviour in meetings, choose appropriate language for managing emotive participants, and then role-play some difficult meeting situations.
An extract from the resource:
You work for a pharmaceuticals company owned by a US group. There is talk of relocating to the US.
The CEO wants to sound out the top managers on how they’d feel about the relocation.
Participant 1: You’ve got a family with young children and you definitely do not want to move to the US.
Participant 2: You’ve just split up with your boyfriend/girlfriend and are keen to make a fresh start in a new country.